From arrival and payment details to cancellation policies and included services – here you’ll find all the information that gives you planning certainty and sparks anticipation.

Is there a reception?

In winter, the in-house Feelfree Snow Sports shop serves as the reception. In summer, check-in is handled via an easy self check-in with a key box.

What are the cancellation conditions?

  • Free cancellation up to 31 days before arrival

  • 70% cancellation fee from 30 to 8 days before arrival
  • 90% cancellation fee from 7 to 1 day before arrival
  • 100% cancellation fee for no-shows
Which apartments have a sauna?

Our three XL apartments – available anytime and without limits. Please handle it with care – if you have any questions or issues, we are always here to help.

Is smoking allowed in the apartments?

Smoking is strictly prohibited in all indoor areas. Please smoke only on the balcony or terrace and use an ashtray.

What are the payment terms and methods?

A deposit of 25% of the booking price is required at the time of booking. We kindly ask for the remaining balance 6 weeks before arrival. Upon request, we may waive the remaining payment. On site, the following payment methods are available: cash, debit card or credit card.

How much is the local tax?

The local tax is currently EUR 5.00 per person per night.

Children under 16 are exempt from the local tax. The exemption is always based on the year of birth (current year minus 16).

Is travel insurance recommended?

Please note that illness before the start of the trip does not entitle you to free cancellation. We therefore expressly recommend taking out cancellation or travel insurance. 

You can take it out yourself – or feel free to contact us if you need assistance.

European travel insurance Send email
Is there a transfer from Ötztal train station to the apartments?

As we support low-emission travel, we offer an affordable individual transfer from Ötztal train station to the accommodation – and also for the return journey.

Do you offer transfers from Innsbruck or Munich airports?

Yes, we are happy to support you in organizing your transfer. Travel from the nearby airports is possible by private taxi or affordable shared shuttle. A recommended option is “Ullis Taxi” – simply state Ochsengarten as your destination.

Ullis Taxi
Are Pets Allowed?

Due to our high standards of hygiene, tranquility, and overall guest comfort, pets are unfortunately not permitted in our hotel.