Well informed – for a vacation that starts from the moment you arrive: Here we have compiled useful and interesting information for planning your trip and your stay at Feelfree Apartments Ochsengarten.

You can register your trip with us in person, by telephone, or in writing. By registering for a trip based on our brochure, you are offering to conclude a travel contract with us. The binding contract is concluded when we accept your registration in the form of our booking confirmation (in writing or verbally). If the content of the booking confirmation differs from your registration, we will have made a new offer, to which we are bound for 14 days. The binding contract is concluded when you declare your express acceptance or make a down payment within this period. The registrant expressly assures that he/she is making the booking on behalf of and with the authority of the registered travel participants.

After receiving the booking confirmation/invoice, please transfer the deposit indicated therein. Please transfer the remaining payment to us no later than 6 weeks before departure. Travel services booked shortly before departure (usually approx. 6 weeks before departure) must be paid in full immediately upon receipt of the booking confirmation.

Please refer to the booking confirmation or the total invoice issued on the basis of your request for details of the scope of contractual services. In the absence of such written confirmation, the scope of services specified in the brochure valid for the booking period shall apply at the prices stated in the brochure.

You may cancel your trip at any time prior to departure. In your own interest and to avoid misunderstandings, we strongly recommend that you declare your cancellation in writing. As compensation for the travel arrangements made and expenses incurred, we may demand a percentage payment of the travel price, taking into account the following structure, depending on how close the cancellation date is to the start of the trip:

3 to 1 month(s) before departure40 %
30 to 7 days before departure70 %
from 6 days before departure90 %
in case of cancellation due to non-arrival on the day of travel100 %

In any case, a minimum processing fee of €40.00 will be charged.

Until the start of the trip, you may have a third party represent you in the execution of the trip. Any actual additional costs incurred as a result shall be borne by you. We may object to the change of persons if the third party does not meet the special travel requirements or if there are legal restrictions.

If the travel participant does not make use of individual travel services without prior written notice for whatever reason, there will generally be no refund of the travel price paid or the deposit. In cases of hardship (illness, accident, etc.), we reserve the right to issue vouchers for the value of individual travel services that have been canceled, provided that we are notified of the non-use of the travel services in good time. We recommend that you take out travel cancellation insurance.

Where possible, we will endeavor to rebook travel services even after the contract has been concluded. Should this result in additional costs for us, these must be reimbursed.

We may withdraw from the contract or terminate the travel contract after the start of the trip if the traveler persistently disrupts the trip despite our agreements, or if he or she behaves in such a manner that is contrary to the contract that immediate termination of the contract is justified. The same applies if a participant is unable to cope with an undertaking due to a misjudgment of his or her abilities. In the case of advertised trips with a specified minimum number of participants, we have the right to withdraw from the contract up to one week before the start of the trip if the advertised or officially specified minimum number of participants is not reached.

If the trip is significantly impeded, endangered, impaired, or the safety of customers can no longer be guaranteed as a result of force majeure that was not foreseeable at the time the contract was concluded, both you and we may terminate the contract after considering a possible postponement or proposing an equivalent alternative program. In the event of termination before the start of the trip for the aforementioned reasons, you will receive a refund of the trip price paid. No further claims shall be accepted. If the aforementioned reasons arise after the start of the trip, the travel contract may be terminated by both parties after considering a possible postponement or an equivalent replacement program. If the contract is terminated, we may demand reasonable compensation for the travel services already provided or still to be provided to complete the trip.

We provide the contractually agreed travel services with the diligence of a prudent businessman. Participation in all activities is at your own risk. The organizer accepts no liability whatsoever or is only liable for culpable conduct on the part of our employees (in cases of intent or gross negligence). We have appropriate liability insurance for claims for damages resulting from culpable conduct on the part of our employees.
We are not liable for service disruptions in connection with services that we merely arrange as third-party services. In this case, the travel conditions of the respective organizer apply.

You are obliged to cooperate in accordance with the statutory provisions in the event of service disruptions in order to avoid or minimize any damage. In particular, you are obliged to report your complaints immediately on site or to our staff. We or our staff will endeavor to respond to these complaints as far as possible. If you fail to report a defect through your own fault, you will not be entitled to a reduction in the travel price or compensation.

If any provision of the travel contract is or becomes invalid in whole or in part, this shall not result in the invalidity of the entire travel contract. Rather, we shall be entitled to replace the invalid provision with a valid provision that most closely corresponds to the purpose of the invalid provision.

You must submit all claims regarding non-contractual provision of travel services to us in writing within one month of the contractually agreed end of the trip. After this period has expired, you may still assert claims if you were prevented from meeting the deadline through no fault of your own. All your claims arising from the travel contract expire after 6 months. The limitation period begins on the day on which the trip should have ended according to the contract. If you have asserted such claims, the limitation period is suspended until the day on which we reject the claims in writing.

The place of jurisdiction for both parties is the location where the travel service was provided or our registered office.